Terms of Service

Effective as of April 1, 2023

This document, the Gossh Terms of Service (“Terms”), outlines the terms regarding your use of our products, sites, templates, applications, tools and features (collectively, the “Services”). These Terms are a legally binding contract between you and Gossh (“Gossh” or “we”), a limited company registered in England and Wales (07934936). If you do not agree with these Terms, do not register or use any of the Services.

When the subscription contract is formed.

When you click “create an account and complete your purchase”, you submit your order to take out a subscription, which, if accepted by us, will result in a binding contract. A legally binding contract is formed when we confirm your order and payment has been taken.

We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment provider. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.

If you are using the Services on behalf of an organisation, you are agreeing to these Terms for that organisation and promising to Gossh that you have the authority to bind that organisation to these Terms (in which event, “you” and “your” will refer to that organisation) unless that organisation has a separate paid contract in effect with us, in which event the terms of that contract will govern your use of the Services.

Subscription Period

All Services have an annual subscription plan (“Annual Subscription Plan”). The subscription period for the Annual Subscription Plan will be for one year. On our anniversary date, the Annual Subscription Plan will change to a rolling monthly plan. Should you wish to cancel your annual plan, then you need to notify Gossh three business days before your anniversary date. To cancel your rolling monthly plan, we require one month's advance notice. Ending your subscription will cancel all services with us, including server(s), SSL certificate(s), domain(s) and any plugin subscriptions (including WordPress or Woocommerce). It will downgrade your Gossh licence to the free version. Note that under the Annual Subscription Plan, you will not be permitted to cancel the Services you have selected until the anniversary date.

Billing

Our prices are on the Gossh website at gossh.com. At the end of this paragraph, we provide more information about how we can change our prices.

With Gossh, we offer you the flexibility of choosing a subscription that suits your needs. There's no sign-up fee. The amount and when you pay will depend on your subscription and how you want to use it (monthly or yearly).

If you use Gossh, you must pay a monthly subscription fee in advance (unless we tell you otherwise). You'll be charged on the same monthly or yearly date for each subscription.

You must pay for any monthly subscription you choose by recurring debit/credit card payment (as applicable), either directly from your card provider or through any online payment platform we accept. We do not accept payment by Direct Debit. Unless we tell you otherwise, your debit/credit card will be debited on the day you sign up for any subscription.

How we can change the amount you pay for any subscription will depend on which subscription you choose. All our prices are set out on the Gossh website and may change occasionally. We can change the price at any time, and the new price will apply to all purchases made from the change date. We will publish details of any new price on the Gossh website.

We can change the subscription price, which automatically renews each month at any time. However, if we increase the price, we'll notify you at least 30 days before the affected access period starts, so you'll have time to cancel your subscription before the change occurs.

Examples of when we may do this include: our cost of providing the services will increase (such as when we have to pay third parties more for their services); we are changing the way we structure or provide our services; we are investing in improving our tech infrastructure; to introduce new charges where the cost of running our service increases; or other costs associated with running our services increase.

In addition, we provide our services on an ongoing basis and are still determining what may change in the future, which means we may increase our prices for reasons other than those above.

In some cases, it might not be possible or practical to give you advance notice, such as if an urgent price change is required because of a change in the law or a request or requirement from a regulatory authority (including any changes in the rate of value-added tax). In such circumstances, we will give you as much notice as we think it's practical.

We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor, in addition to this Agreement. Our current Payment Processor is Stripe, and your payments are processed by Stripe in accordance with Stripe’s terms of service and privacy policy. You agree to pay us, through the Payment Processor, all charges in accordance with your applicable subscription terms. We reserve the right to correct, or to instruct our Payment Processor to correct, any errors or mistakes, even if the payment has already been requested or received.

Your Account

Certain aspects of the Services may require you to obtain an account by completing a registration form and designating a user ID and password. When you register with Gossh, you must (a) provide true, current and complete information about yourself on the registration form and (b) maintain such information so it continues to be current and complete. 

Your Content

Your User Content stays Yours. Users of the Services may provide us with content, including, without limitation, text, photos, images, audit, video, plugins and any other materials (“User Content”). Your User Content stays yours, except for the limited rights that enable us to provide, improve, promote and protect the Services described in this Agreement. We do not control, verify, or endorse the Content you or others put on the Services. You are responsible for (a) all Content you place and share and (b) ensuring you have all the rights you need to the Content.

Domains

This section explains how we provide our domain services. Your domain registrations are also subject to agreements with third parties, including ICANN and our third-party registrar partners.

1. Reseller Services. We work with third-party registrars to provide you with domain services. When you register a domain name or renew or transfer an existing domain name via the Services, you are bound by the relevant registrar’s terms and conditions. Registrars are a Third Party Service. Currently, the registrar for the Services is Route 53, and all registrations and renewals via the Services are subject to the Amazon Route 53 Domain Name Registration Agreement  (the “Route 53 Agreement”), under which we’re the “Reseller”. Your breach of the Route 53 Terms is a breach of this Agreement.
2. ICANN. Your use of our domain services is subject to the policies, including without limitation the dispute resolution policies, of the Internet Corporation for Assigned Names and Numbers (“ICANN”). Your rights and responsibilities as a domain name registrant under ICANN’s 2009 Registrar Accreditation Agreement are summarised here. You can learn more about domain name registration in general here. Country code top-level domain names may not be subject to ICANN policies. In such cases.
3. Gossh will manage the registration or transfer of your domain; there is a monthly subscription fee to cover the associated costs of providing this service. You are responsible for paying the monthly subscription fee; failure to pay may result in the suspension of your domain and potential termination of the agreement. If the service is no longer required by you, then Gossh requires a 30-day notice, and you will be responsible for organising the transfer of your domain to a new provider and any associated transfer costs. Gossh will not charge a transfer fee for providing this service. 

If Gossh can no longer provide the service, we will work with you to transfer the domain to a new provider. You will be responsible for the transfer costs the new provider may charge. Gossh will not charge a transfer fee for providing this service. Gossh does not offer refunds for new domains, domain renewals or transfers.

Your Responsibilities

You are entirely responsible for all materials, plugins and information that you upload, post or otherwise send through the Services (please also take a look at our Acceptable Use policy). Only you may use your Gossh account, and you are responsible for your account. If you become aware of any unauthorised use of the Services or your account or have any questions about your account, please get in touch with Gossh Support via support@gossh.com

Privacy

To operate and provide the Services, we collect certain information about you. We use and protect that information as described in our (Privacy Policy). You acknowledge your use of the Services is subject to our Privacy Policy and understand that it identifies how Gossh collects, stores, and uses certain information.

Changes to these Terms.

We're right to modify these Terms. We will post the most current version of these Terms at www.gossh.com (the “Site”). If we make material changes to these Terms, we will notify you via the Services and/or by email to the address associated with your account. If you do not accept the changes, you must stop using and cancel your account by emailing (support@gossh.com). Your continued use of our Services after we publish or send a notice about our changes to these Terms means that you consent to the updated terms.

Acceptable Use Policy.

You agree you will not, nor will you encourage others or assist others, harm the Services or use the Services to harm others. For example, you may not use the Services to harm, threaten, or harass another person or organisation. You must not: (a) damage, disable, overburden, or impair the Service (or any network connected to the Services); (b) resell or redistribute the Services or any part of it; (c) use any unauthorised means to modify, reroute, or gain access to the Services or attempt to carry out these activities; (d) use any automated process or service (such as a bot, a spider, or periodic caching of information stored by Gossh); (e) use the Services beyond the feature allocation and amounts provided in that Service; (f) use the Services to violate any law or distribute malware or malicious Content; or (g) distribute, post, share information or Content you don’t have the right to or is illegal.

As part of our efforts to protect the Service, protect our customers, or stop you from breaching these Terms, we retain the right to deactivate the Service.

Limitation of Liability

Unless you are an EU Consumer, you acknowledge and agree to the fullest extent permitted by applicable law, in no event will Gossh and its affiliate and their directors, officers, employees and agents be liable concerning any claims arising out of or related to the Services or this Agreement for (a) any indirect, special, incidental, exemplary, punitive or consequential damages; (b) any loss of profits, revenue, data, goodwill or other intangible losses: (c) any damages related to your access to, use of or inability to access or use parts, some or all of your Services. Your Sites or part or all of the Services, including without limitation interruption of use or cessation or notification of any aspect of the Services; (d) any damages related to unavailability, degradation, loss, corruption, theft, unauthorised access or unauthorised alteration of, any content, information or data, including without limitation User Content and Your commerce data; (e) any User Content or other conduct or content of any user or third party using the Services, including without limitation defamatory, offensive or unlawful conduct or content; or (f) any Third Party Services or third party sites accessed via the Services. 

If you are an EU Consumer, we shall, despite any other provision in this Agreement, provide the Services with reasonable care but will not be liable for any losses which were not a reasonably foreseeable consequence of our breach of this Agreement. These limitations apply to any theory of liability, whether based on warranty, contract, tort, negligence, strict liability or any other legal theory, whether or not Gossh has been informed of the possibility of such damage, and even if a remedy outlined in this Agreement is found to have failed its essential purpose. To the fullest extent permitted by applicable law (whether or not you are an EU Consumer), in no event shall the aggregate liability of Gossh for all claims arising out of or related to the Services and this Agreement exceed the greater of twenty pounds(£20) or the amounts paid by you to Gossh in the twelve (12) months immediately preceding the event that gave rise to such claim. If you are an EU Consumer, Gossh is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors or other vicarious agents. An “EU Consumer” means a natural person acting for purposes outside their trade, business, craft or profession (as opposed to a User for business or commercial purposes) habitually residing in the European Economic Area.

Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Gossh and its affiliates and their directors, officers, employees and agents from and against all damages, losses, liabilities, costs, claims, demands, fines, awards and expenses of any kind (including without limitation reasonable attorneys' fees and costs) arising out of or related to (a) your breach of this Agreement; (b) your User Content, Your Sites and Your commerce; (c) any claims by, on behalf of or against your End Users; (d) your violation of any law or regulation or the rights or good name of any third party; and (e) any claims from tax authorities in any country in relation to Your commerce operations, including without limitation your sales to individual consumers (including distance sales) and other operations for which Gossh may be held jointly and severally liable. Unfortunately, your indemnification obligations under this Section will not apply to the extent directly caused by our breach of this Agreement or, where you are an EU Consumer, to the extent that the consequences were not reasonably foreseeable.